Concerns, Complaints, and Grievances

TMSA recognizes and acknowledges your entitlement to complain and we hope to work with you in the best interests of the children and young people in our care.

All complaints will be treated as constructive suggestions and will be used to improve processes and standards. TMSA is committed to ensuring the safety, welfare and well-being of all children and people at the school premises. We want children to be safe, happy and empowered. We have zero tolerance of child abuse, and all allegations and safety concerns will be treated very seriously and with consistency. We will always give priority to any complaints involving the safety, welfare and well-being of students.

The chart below help summarize how TMSA handles with your concerns, complaints and grievances. For more information, please review TMSA Grievance Policy.

grievance chart


Please note that TMSA's Grievance Policy is not designed to supersede or supplant federal law and parental rights under The Individuals with Disabilities Education Improvement Act of 2004 and the Family Educational Rights and Privacy Act (FERPA) as amended in 1996.